Frequently Asked Questions
Frequently Asked Questions
When will my order ship?
Orders are typically processed within 3–5 business days unless otherwise stated. Once your order has shipped, you’ll receive a confirmation email with tracking information.
How long does shipping take?
Delivery times vary depending on your location and the shipping method selected at checkout. Shipping estimates are provided during checkout.
How do your shirts fit?
Our shirts are designed with an oversized streetwear fit. Please review the size guide on each product page before placing your order to ensure the best fit.
Do you offer refunds or exchanges?
No. All sales are final.
We do not offer refunds or exchanges for:
- Incorrect size selection
- Change of mind
- Buyer’s remorse
Please review your order carefully before completing your purchase.
What if my item arrives damaged or I receive the wrong item?
If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery.
Please include:
- Your order number
- Clear photos of the item
- A brief description of the issue
Once we review your claim, we’ll work with you to provide a replacement or another appropriate solution if the issue is confirmed.
How can I contact Exquisite Desires?
If you have questions about your order, shipping, or our products, email us at:
We aim to respond within 1–2 business days.